Privacy Policy

Shoe Street (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL] or make a purchase from us. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

 We may collect the following types of personal information:

• Personal Identifiable Information:

  • Name, email address, phone number, and delivery address.
  • Payment details, including card information (processed securely through third-party payment gateways).

• Non-Personal Information:

  • Browsing behaviour, IP address, browser type, and operating system.
  • Cookies and analytics data to improve user experience.

• Order Details:

  • Product preferences, purchase history, and returns or exchanges.
    
    

2. How We Use Your Information

We collect your information to:

• Process and deliver your orders efficiently.
• Respond to customer service inquiries.
• Send updates on orders, promotions, or new product launches (with your consent).
• Improve our website’s performance and usability.
• Detect and prevent fraudulent activity.
  
  

3. How We Share Your Information

We respect your privacy and only share your information under the following circumstances:

• With Service Providers:

  • Third-party services such as payment gateways, couriers, and hosting providers that assist in fulfilling your orders and maintaining our website.

• Legal Requirements:

  • If required by law, court order, or government request.

• Business Transfers:

  • In the event of a merger, sale, or acquisition, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

Shoe Street uses cookies and similar technologies to enhance your shopping experience.

• What Cookies Do We Use?
  • Session cookies to track your cart.
  • Analytics cookies for website performance insights.
  • Marketing cookies to deliver relevant ads.

You can manage your cookie preferences through your browser settings.

5. Your Rights

As a user in South Africa, you have the following rights under the Protection of Personal Information Act (POPIA):

• Access your personal information.
• Request corrections to inaccurate data.
• Withdraw consent for direct marketing communications.
• Request deletion of personal information under certain conditions.

To exercise these rights, contact us.

6. How We Protect Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. This includes:

• Secure Socket Layer (SSL) encryption for online transactions.
• Regular security audits and updates.
• Restricted access to sensitive data.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfil the purposes outlined in this policy.
• Comply with legal obligations.
• Resolve disputes or enforce our terms.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before sharing any personal information.

9. Children’s Privacy

Shoe Street does not knowingly collect personal information from children under 18 years old. If we become aware of such data, we will delete it immediately.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. Please review it regularly for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us.