Welcome to Shoe Street. By using our website and purchasing products, you agree to these Terms and Conditions. Please read them carefully before making any transactions.

1. Shipping and Delivery

We aim to deliver your order as quickly as possible. Delivery times depend on your location and the availability of stock. Orders are processed Monday through Friday, excluding public holidays. Estimated delivery times are as follows:
• Local deliveries (within South Africa): 2-5 business days
• International deliveries: Varies by country (typically 7-14 business days)

Shipping fees are calculated at checkout based on your location and the size of your order. We are not responsible for delays caused by external factors, such as customs processing or courier service delays.

2. Returns & Refunds

You have 30 days from the date of delivery to return your product if you are not satisfied. To qualify for a return, the product must be in its original condition, unworn, and in the original packaging.
Returns Process: To initiate a return, contact our customer service team at contact@shoestreet.com with your order number and reason for return.
Refunds: Once the return is approved, refunds will be processed within 10-14 business days to your original payment method.
Non-Refundable Items: Products that are worn, used, or not in their original condition are not eligible for a refund.

3. Detailed Description of Goods & Services

We offer a wide range of footwear for men, women, and children, as well as accessories related to shoes (e.g., shoe care products). Each product is listed with detailed descriptions, including size guides, colors, materials, and other specifications. While we aim to ensure the accuracy of all information, please note that product images may differ slightly from the actual product due to variations in lighting, screen settings, or product availability.

4. Customer Privacy Policy

We take your privacy seriously. Any personal information collected from you (e.g., name, email, address, phone number) will be used solely for processing orders, delivering products, and communicating important updates regarding your order. We will never share your personal information with third parties without your explicit consent, except as required by law.
We use encryption and secure systems to protect your data during transmission. Please refer to our Privacy Policy page for more detailed information on how we protect your personal information.

5. Payment Options Accepted

We accept the following payment methods:
• Credit and Debit Cards (Visa, MasterCard, American Express)
• Instant EFT (via PayFast)
• Bank Transfer (for larger orders or specific requests)
• Payflex

All payments are processed securely via trusted payment gateways.

6. Credit Card Acquiring & Security

We use reputable third-party payment providers, such as PayFast and PayFlex, to process credit card transactions. These providers use secure encryption protocols (SSL) to protect your credit card and personal information during payment.
Your credit card information is never stored on our servers and is processed directly by the payment gateway. We are committed to keeping your data safe.

7. Customer Details Separate from Card Details

When making a purchase, your personal details (such as name, address, and email) are collected for order processing and delivery purposes. However, we do not store any sensitive financial information, such as your credit card details. These are handled securely by our payment partners.

8. Merchant Outlet Country & Transaction Currency

Shoe Street operates as a registered South African business, and transactions will be processed in South African Rand (ZAR). International customers may be subject to currency conversion fees depending on their bank or payment provider.

9. Responsibility

As the customer, you are responsible for:
• Ensuring the accuracy of the information provided during checkout.
• Following our return policy and ensuring products are returned in their original condition if necessary.
• Any import duties, taxes, or customs fees applicable to international deliveries.

Shoe Street is responsible for ensuring that the products sold meet the descriptions provided and that they are delivered in accordance with our delivery policy.

10. Country of Domicile

Shoe Street is based in South Africa. Any legal issues arising in relation to these Terms and Conditions will be governed by South African law.

11. Variation

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page and will be effective immediately upon posting. Please review this page regularly to stay updated on any changes.

12. Company Information

• Company Name: Shoe Street (Pty) Ltd
• Physical Address: 164A Murchison Street, Ladysmith, South Africa, 3370
• Email Address: info@shoestreet.co.za

13. Business Hours

• Business Hours: Monday to Friday, 9 AM – 5 PM (SAST).
We strive to respond to all queries within 24 hours during business days.

14. Customer Support

If you experience any issues with our products or service, please reach out to us. We are here to help you resolve any problems promptly.