This website is run by private company Shoe Street based in South Africa trading as Shoe Street and with registration number 2007/154088/23
Shoe Street Contact Details
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Shoe Street is a business in the footwear retail industry in South Africa.
Shoe Street charges a non-refundable R100 fee to deliver either door-to-door or door-to-counter, depending on where you’re located. Requests will be processed within 3-5 days and delivery confirmed by way of courier.
Consumer cooling off period
Thank you for shopping at Shoe Street.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 7 days after receiving the delivery. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
Products that do not meet these criteria will not be considered for return. If all of the above criteria are met the customer is only liable for the delivery costs of the return, or may choose self-drop at one of our stores.
Defect or faulty order
If you are not entirely satisfied with your purchase due to a fault on Shoe Street’s behalf, a new product may be exchanged for another product or returned for a refund. All return and delivery costs may be refunded by Shoe Street after the matter has been investigated for fair wear and tear.
Please contact Shoe Street on 036 637 7864 or email info@shoestreet.co.za (subject line: your order number – defective item) to notify Shoe Street thereof. Shoe Street will request pictures of the defective product and then possibly a physical inspection by the Shoe Street Quality Assurance team. If the product is subsequently found to indeed be defective, you are entitled to either –
(a) a full refund, or
(b) have the product replaced at Shoe Street’s expense (the decision between repairing or replacing being that of Shoe Street’s depending on availability and other relevant circumstances, and in this regard you acknowledge that Sale/ On Special products will usually only be able to be repaired).
If the product is found not to be defective and is commercially acceptable, you will not be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having had such product returned to Shoe Street, and then redelivered to you.
A product is not defective and you will not be entitled to any, replacement or refund under the general warranty above if
(a) The faults/damage are a result normal wear and tear;
(b) damage arising from incorrect usage of the product;
(c) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.
Supplier’s warranty:
Certain products may come with a supplier’s guarantee. If so, this will be stated in the product listing on the site. Clear details of these guarantees are given in their listings and no shopper may ask to be covered by a wider-ranging guarantee other than the one shown on such product listing.
Shoe Street shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Shoe Street bank account, the details of which will be provided on request.
Credit card transactions will be acquired for Shoe Street via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details will be stored by Shoe Street separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Shoe Street takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
This website is governed by the laws of South Africa and Shoe Street chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Shoe Street may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by private company Shoe Street based in South Africa trading as Shoe Street and with registration number 2007/154088/23
Shoe Street Contact Details
Email: info@shoestreet.co.za Telephone: 036 637 7864 Address: 164A Murchison Street, Ladysmith, 3370
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