We want you to love your purchase. If for any reason you’re not completely satisfied, you can request a return within 7 days of receiving your order.

How to Return an Item

1. Email or whatsapp us with your order number and reason for return.
   
   info@shoestreet.co.za
   WHATSAPP US
   
   
2. We’ll issue a return label and instructions via BobGo if the return qualifies.
3. Once we receive and inspect your item, we’ll process your refund, exchange, or store credit.

Return Conditions

• Items must be unused, in original packaging, and in resalable condition.
• Sale items and personalized products are not eligible for return.
• Return shipping fees may apply unless the return is due to a defect or error on our side.
  
  

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We’ll arrange a replacement or refund at no cost to you via BobGo.

Questions?

For any return or exchange queries, please get in touch — we’ll assist you every step of the way.